Privacy Policy aone1 – We Take Care of Your Data

1Introduction

Aone1 ("we", "the platform") is fully committed to protecting the privacy and personal data security of every member. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

We believe that user trust is built through genuine transparency, not just words. That is why we clearly and thoroughly explain every aspect of how your data is handled — from how we collect it, why it is needed, to how it is protected and how long it is retained.

This Privacy Policy applies to all information you provide when registering, using the platform, contacting our support team, and through any other interaction with aone1, including via our mobile app.

2Information We Collect

Aone1 collects your personal information only when necessary and only to the extent required for the stated purposes. Below are the categories of information we collect and their respective purposes:

3How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. aone1 does not use your data for any purpose beyond what is stated below without first obtaining your consent.

• Account Management: Creating, verifying, and securely maintaining your user account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions promptly and accurately.
• Identity Verification (KYC): Ensuring compliance with anti-money laundering (AML) legal requirements.
• Platform Security: Detecting and preventing fraud, hacking, and other suspicious activities.
• Customer Support: Providing relevant and effective support whenever you contact us.
• Promotional Communications: Sending information on the latest offers, bonuses, and promotions — only if you have opted in to receive them.
• Service Improvement: Analysing usage patterns to continuously improve the platform over time.
• Legal Compliance: Fulfilling our obligations to competent authorities when required by law.

All data processing activities are conducted on a valid legal basis — whether by your consent, contractual necessity, our legitimate interests, or legal obligation.

4Information Sharing With Third Parties

Aone1 does not sell, does not rent, and does not trade your personal information to any third party for their own commercial purposes. This is our absolute commitment.

However, there are limited situations where we need to share information with trusted parties for platform operational purposes:

• Payment Providers: Approved financial institutions and payment processors to facilitate your deposit and withdrawal transactions.
• Technology Service Providers: Technical partners assisting with hosting, analytics, and system security — bound by strict confidentiality agreements.
• Identity Verification Agency: Trusted third-party KYC services are used to verify your identity documents.
• Regulatory Authority: When required by law, court order, or a valid official investigation.

All third parties we work with are required to meet data protection standards equal to or higher than those set out in our own Privacy Policy.

5Data Security

Aone1 continually invests in the latest security infrastructure to ensure your personal data is always protected to the highest standard. We employ a layered security approach encompassing multiple levels of protection.

• 256-bit SSL Encryption: All data transmitted between your device and aone1 servers is secured with industry-grade SSL encryption.
• Stored Data Encryption: Sensitive information such as financial details and KYC documents is stored in encrypted form on our servers.
• Two-Factor Authentication (2FA): An additional security layer available to all aone1 user accounts.
• Round-the-Clock Monitoring: Automated 24/7 monitoring system that detects and blocks suspicious activity in real time.
• Strict Access Controls: Only authorised personnel may access sensitive data, and every access is logged for audit purposes.
• Regular Penetration Testing: Security audits and penetration testing are conducted regularly by independent security experts.

6Cookies & Tracking Technologies

Aone1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for improvement purposes — all data is anonymised.
• Functional Cookies: Saving your preferences such as display settings and game preferences for a more convenient experience.
• Analytics Cookies: Collecting aggregated usage statistics to help us understand traffic patterns and improve platform content.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the aone1 platform.

7Your Rights as a User

Under the Personal Data Protection Act 2010 and the data protection principles we uphold, you have the following rights regarding your personal data:

8International Data Transfers

In the course of its operations, aone1 may transfer your personal data to servers or processing facilities located outside Malaysia. Such transfers are carried out only when necessary and with appropriate safeguards in place.

For every international data transfer, aone1 ensures that:

• The recipient country or region has an adequate level of data protection recognised under Malaysian law.
• Appropriate standard data transfer agreements have been signed with all recipient parties.
• Appropriate technical and organisational measures are implemented to protect data throughout the transfer process.

By using the aone1 platform, you agree to such data transfers carried out in full compliance with all the safeguards stated above.

9Data Retention & Deletion Period

Aone1 does not retain your personal data for longer than is necessary for the original purpose of collection or as required by applicable law.

• Active Account Data: Retained for the duration your account is active, plus any additional period required by law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian taxation and banking legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with the Anti-Money Laundering Act requirements.
• Communication Logs: Retained for 2 years for dispute resolution and customer support purposes.
• Analytics Data: Anonymised data is retained indefinitely as no specific individual can be identified.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

10Privacy Policy Amendments

Aone1 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate operational reasons.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to the email address registered on your account.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.

Continued use of the aone1 platform after any amendments take effect constitutes your acceptance of the updated terms. If you disagree with the changes, you have the right to close your account and request withdrawal of any valid balance.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by aone1, do not hesitate to contact us.

Our Data Protection Team is available every day, 24 hours a day. We will respond to all enquiries within 2 business days and resolve more complex requests within 30 business days.

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the aone1 platform (login required)